Key Account and Specification Support

About the Role

To act as first point of contact for the Specification and Key Accounts sales team for all support required. Including preparing quotes, scheduling call off project orders, following and tracking project orders to completion. Report on projects open and in progress. Liaise directly with the ASMs, Customer Service Advisors, Administration team, Supply Chain/Procurement and Bespoke stock department to arrange fulfilment of stock for all project orders, across all group companies.

General Duties will include:

• Be the first point of contact for Key account and specification managers and their customers (contractors) on all projects
• Review and report back on stock positions and update changes to ETAs for project orders
• Work across group companies to ensure all products are quoted, ordered, allocated and shipped as requested
• Liaise with the customer service advisor team, ASMs, administration team, supply chain and procurement on stock requirements, allocation and delivery schedules
• Liaise with Bespoke Stock team to co-ordinate the rework of special non- standard item. Ensure ready for despatch, as per call off schedules
• Liaise with the commercial department on any special pricing for bespoke items or specific projects, ensure prices are clearly communicated and listed on CRM/Inhouse system
• Prepare quotes using Excel, Sage or in house system as required across company brands
• Track quotes and record if order is won
• Collate and analyse quote to order ratio, prepare reports for Spec team/RSMs and Sales Directors, as required
• Overflow and support, as required, for Customer Service

The ideal candidate should:

• Be extremely accurate, efficient and methodical in recording data, preparing quotes and schedules
• Show initiative and always be one step ahead, constantly reviewing and working to tight deadlines
• Be confident in chasing information or work across various departments
• Be extremely personable, confident and approachable
• Have excellent communication skills both written and verbal. Lead the way with updating customers, sales team and internal teams on status of project orders
• Have a positive can-do attitude, show initiative and always be eager to look and offer solutions wherever possible
• Show they are always self-motivated and can work well independently
• Also demonstrate they are a team player, as well as working alone, they will need to show willingness to share information and liaise with various teams across group companies