Customer Service Advisor

About the Role

We are seeking a Customer Service Advisor, working with the wider Customer Service Team, providing an excellent service and supporting the day to day running of the department.

Main Duties

• Answering Switchboard overflow.
• Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public.
• Dealing with all email enquiries.
• Processing internet orders using Sage and our in-house systems.
• Processing email orders using our in-house system.
• Filing all paperwork on to our archive system.
• Processing sample requests and internal picks.
• Preparing quotes.
• Providing information on part numbers etc. and some basic technical details.
• Liaising with other departments to arrange rework of bespoke stock.
• Setting up customers for online ordering.
• Promotions and mailshots for customers in designated areas.
• Overseeing 2-4 areas, specifically working with Area Sales Manager’s for those areas and any requests they may have.
• Dealing with the carriers, chasing deliveries and obtaining PODs.
• Maintain customer database to keeping contact details updated.
• Overseeing forward orders, call offs and projects for your customers.
• Monitoring customer orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts.

Essential Skills and Experience

• Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time.
• Be able to deal with difficult customers always remaining calm and professional.
• Have the initiative to find a resolution to any problems that may arise.
• Work equally well in a team as well as being able manage your own workload and effectively manage your own time.
• Be accurate and efficient at all times.
• Have basic knowledge of Word, Outlook, Excel and Sage would be beneficial, however, full training will be provided.